Terms and Conditions

Footwell – Terms of Use

Last Updated: 10-Mar-2025

Welcome to Footwell. Please read these Terms of Use carefully as they govern your use of our website, products, and services. By accessing or using our website, you agree to be bound by these terms and conditions.

  1. Acceptance of Terms

By accessing our website, placing orders, or using our services, you acknowledge that you have read, understood, and agree to these Terms of Use, including our Privacy Policy, Payment Methods, Shipping & Delivery Policy, Return and Replacement Policy, and User-Generated Content Policy. If you do not agree with these terms, please do not use our website.

  1. Definitions
  • “Company,” “we,” “us,” or “our” refers to Footwell.
  • “User,” “customer,” or “you” refers to any individual or entity accessing or using our website.
  • “Products” are the footwear items manufactured and sold by Footwell.
  • “Order” means a purchase initiated through our website.
  • “Website” refers to the online platform operated by Footwell.
  1. User Obligations

3.1 Acceptable Use

You agree to use our website for lawful purposes only. Prohibited activities include, but are not limited to:

  • Unauthorized commercial use of the website content.
  • Dissemination of offensive, unlawful, or harmful material.
  • Any activity that could disrupt, damage, or compromise the security or functionality of our systems or the experience of other users.
  • Violation of any applicable laws or regulations.

3.2 Account Security

If you choose to register an account on our website, you are responsible for maintaining the confidentiality of your account credentials, including your username and password. You are also responsible for all activities that occur under your account. Notify us immediately of any unauthorized access or security breaches.  

  1. Pricing, Payments, and Order Processing

4.1 Pricing and Payment

  • Pricing: All prices for products on our website are listed in Indian Rupees (INR) and are subject to change without prior notice. Prices may not include shipping and handling charges, which will be calculated and displayed at checkout.
  • Payment Methods: We accept a variety of payment methods for your convenience, including Debit Cards, Credit Cards, UPI, and Netbanking. All payments are processed through secure, PCI DSS compliant gateways to ensure the safety of your financial information. Please refer to our Payment Methods page for more details.
  • Billing Information: When making a purchase, you agree to provide current, complete, and accurate billing and payment information. This information is essential for processing your order and ensuring proper delivery.
  • Payment Confirmation: Upon successful completion of your payment and order placement, you will receive an order confirmation email. This email will detail your order and confirm that your payment has been successfully processed.

4.2 Order Processing

  • Order Processing: Orders are processed in a systematic manner, from initial placement to final fulfillment. Please note that order processing times may vary.
  • Order Acceptance: Receipt of an order confirmation does not constitute our acceptance of an order. We reserve the right to accept or decline your order at our discretion at any time after receipt of your order, for any reason. If we decline your order, we will typically attempt to notify you using the email address you provided.  
  • Order Changes or Cancellations: If you wish to modify or cancel your order after it has been confirmed, please refer to our Return and Replacement Policy for information on our cancellation policy and possible charges.
  1. Delivery and Shipping Policy

Please refer to our dedicated Shipping & Delivery Policy page for detailed information on shipping areas, delivery duration, shipping partners, order tracking, and related policies.

  1. Return, Refund, and Exchange Policy

Please refer to our dedicated Return and Replacement Policy page for detailed information on return eligibility, refunds, replacements, and policies for damaged or defective products.

  1. Limitation of Liability

To the maximum extent permitted by applicable law, Footwell shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:  

  • Delays in delivery that are due to circumstances beyond our reasonable control.
  • Minor variations in product color or design that may occur due to differences in monitor displays and photographic processes.  
  • The use of or inability to use our website or products.  
  • Unauthorized access to or alteration of your transmissions or data.
  • Statements or conduct of any third party on our website.
  • Any other matter relating to our website or products.  

We do not warrant that our website will be error-free, uninterrupted, or free of viruses or other harmful components. We shall not be liable for any errors, omissions, or interruptions.  

  1. Dispute Resolution
  • Governing Law: These Terms of Use and any disputes arising out of or in connection with them or their subject matter or formation (including non-contractual disputes) shall be governed by and construed in accordance with the laws of India.  
  • Jurisdiction: You agree that the courts of India shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes) arising out of or in connection with these Terms of Use or their subject matter or formation.
  • Alternative Dispute Resolution: Footwell encourages you to first contact our customer support team to resolve any concerns or issues amicably. We believe that most issues can be resolved through direct communication and mutual understanding.
  1. Privacy Policy

Your privacy is of utmost importance to us. Please refer to our Privacy Policy page for detailed information on how we collect, use, protect, and handle your personal data.

  1. User-Generated Content Policy

When you submit content to our website such as reviews, testimonials, or other user-generated content, you agree to comply with the following guidelines:

  • Content Guidelines: Your content must be lawful, respectful, and not defamatory. It must not infringe upon the intellectual property rights, privacy rights, or other rights of any third party. Content must not be obscene, abusive, threatening, harassing, or otherwise objectionable.
  • Moderation Rights: Footwell reserves the right to moderate, edit, or remove any user-generated content that we believe violates these guidelines or is otherwise inappropriate, without prior notice.  
  • Intellectual Property: By posting content on our website, you represent and warrant that you own or otherwise control all of the rights to the content and grant Footwell a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.  
  1. Compliance with Laws

Footwell is committed to operating in compliance with all applicable local, national, and international laws and regulations, including but not limited to:

  • India’s Consumer Protection (E-Commerce) Rules, 2020 and related amendments.
  • The Digital Personal Data Protection Act, 2023.
  • All other relevant laws governing online commerce, data protection, and consumer rights in India.
  1. Contact Information

For any inquiries, feedback, or support needs, please do not hesitate to reach out to us. Please refer to our Contact Information page for detailed contact information.

  1. Additional Policies

13.1 Cookie Policy

We utilize cookies to enhance your Browse experience on our website. By using our website, you consent to the use of cookies in accordance with our Cookie Policy. For more information, please refer to our comprehensive Cookie Policy, which is available on our website.

13.2 Accessibility Statement

Footwell is dedicated to ensuring digital accessibility for everyone. We are continuously working to improve the accessibility of our website to ensure it is user-friendly for all individuals, including those with disabilities. For any accessibility-related issues or feedback, please contact our support team.

13.3 Security Measures

We implement industry-standard security measures to protect your personal information and maintain the integrity of our systems. These measures are designed to prevent unauthorized access, data breaches, and other security risks.  

  1. Modifications to Terms

Footwell reserves the right to update or modify these Terms of Use at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of the website following the posting of changes constitutes your acceptance of such changes. We encourage you to review these Terms of Use regularly to stay informed about our policies.  

  1. Entire Agreement and Severability

These Terms of Use, including the Privacy Policy, Shipping & Delivery Policy, Return and Replacement Policy, Payment Methods, and any other legal notices or policies published by us on this website, constitute the entire agreement between you and Footwell concerning your use of the website.  

If any provision of these Terms of Use is deemed to be invalid, illegal, or unenforceable under applicable law, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be replaced by a valid, enforceable provision that most closely matches the intent of the original provision.  

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